You can register with neuroCare Nederland by means of a referral from the general practitioner, company doctor, psychiatrist, psychotherapist, clinical (neuro)psychologist, medical specialist or geriatric specialist. You can also make an appointment on your own initiative. A referral is compulsory if you wish to claim reimbursement from your health insurer.
To make an appointment for an intake interview, please contact the secretariat of the branch where you want to be treated.
Registration is possible by contacting us by telephone or by sending us an e-mail.
If you choose to register by e-mail, we will contact you as soon as possible after receiving your message.
During the first contact with the practice you will be informed about the working method, treatment options, rates/fees and the waiting times. At the same time, this contact will be used to gain insight into the problem or complaints for which you are seeking help.
|Basic GGZ||Specialist GGZ|
|Intake wait time||5 weeks||5 weeks|
|Treatment wait time||4 weeks||4 weeks|
Waiting times are updated monthly (status 08/01/2020).
We will do everything we can to help you as soon as possible. The registration waiting time is the waiting time between the moment you contact us for an intake and the day that the intake actually takes place. The treatment waiting time is the waiting time between the intake and the start of the treatment. The waiting time does not depend on the diagnosis and does not differ per health insurance company.
We use personalized diagnostics to ensure the most effective treatment possible. You can learn more about our assessment and treatment approach here.
Your practitioner is obliged to keep a file about the examination and the course of the therapy. Good reporting is part of a professional approach. You are allowed to consult your file at any time. You may also add your own statement to your file. Finally, you have the right to have your file or parts of it destroyed. The practitioner is obliged to keep your file carefully for fifteen years after the treatment has been completed.
At our The Hague clinic we treat:
with the following indications:
Please contact the neuroCare clinic of your choice to get more information about our current fees and charges.
When a child or adolescent goes into therapy, this is usually done in consultation with the parents or caregivers. If a child is less than 12 years old, the parents are closely involved in the treatment. The parents then have the authority to make decisions regarding the treatment. If the age of the child is between 12 and 16 years, the legal representative (parent/guardian) gives permission for the treatment. From the age of 16, a client makes his or her own decisions. The parents will only be involved in the treatment if the young person agrees. When a young person has a mild mental disability and is not capable of will, then his parents are forced to be able to act as a legal representative and to give permission.
In principle, your referrer will be informed briefly after the intake and after your treatment. You have the right to inspect the correspondence of the practice with your referrer. However, you can also indicate that you have objections to correspondence between the institution and your referrer. Under no circumstances will information about your treatment be provided to third parties without your written permission.
Everything you tell your practitioner is confidential. He/she is not allowed to make any announcements about this to others without your written permission. Your practitioner does not need to ask you if he/she can exchange views about you with colleagues (other psychologists, psychotherapists, doctors). These care providers are also bound by a duty of confidentiality. If you do not want your practitioner to discuss something with colleagues, you can indicate this.
As of 25 May 2018, a new law is applicable: the AVG Act (General Data Protection Ordinance). As of that date, this law applies to the entire European Union. This new law contains stricter rules with regard to the processing of personal data. These can be read in the privacy statement of the neuroCare Group Netherlands.
You can find our extensive privacy statement here.
The neuroCare Group stores all client data anonymously in order to conduct research into the effectiveness of the treatments. During the treatment, we monitor whether the complaints identified at the start of the treatment diminish in the course of the treatment.
neuroCare The Hague has an approved quality status. The statute is available for inspection at the branch and can be requested from the secretariat if necessary.
Where people work together it is possible that misunderstandings arise. Maybe you disagree with certain things or are dissatisfied. For example, about the treatment you receive, the treatment by one of the employees or about the invoice you have received. If you cannot find a solution with the employee in question, you can always contact the director first. If this does not solve the situation for you, you can contact the NIP (Netherlands Institute of Psychologists).
If you have any questions or complaints, please let us know!
This creates the chance to find a solution together.
Moreover, as a client you have the right to file a complaint.
neuroCare Nederland meets the requirements of the WKKGZ Act (Wet Kwaliteit, Klachten en Geschillen Zorg). The purpose of this law is good care and openness about and learning from possible errors and other incidents in healthcare. And a careful handling of complaints about the provision of care.
Professionals in the mental health care sector (GGZ) are required to have a reporting code. The obligation to establish a reporting code is included in the Care Institutions Quality Act. A reporting code states how to act in case of suspicion of child abuse and domestic violence.
neuroCare Nederland strives for optimal cooperation between the practice and its referrers. These referrers are usually general practitioners, their POH-GGZ-er (practice support), (independent) psychiatrists, psychologists, general hospitals and other mental health care institutions.
neuroCare Nederland is affiliated with:
In addition, neuroCare Nederland is a recognised practical training institution for the Healthcare Psychology course (GZ) and for the Psychotherapist course.
As a client of neuroCare Nederland, you can influence the policy of the organisation and the quality of the care that clients receive. This influence is regulated in the Employee Participation of Clients in Care Institutions Act and is exercised by a client council. The client council consists of (former) clients of neuroCare Nederland. Family members can also be members of the council. Members of the board can discuss matters that are important to clients.
The Employee Participation of Clients in Care Institutions Act (WMCZ) was adopted in 1996. This Act stipulates that each healthcare institution must have its own client council and that this council has a right to give advice on certain policy matters.
What does a client council do?
A client council in a healthcare institution stands up for the interests of clients.
The client council is a serious interlocutor of the administrators and/or management and represents the interests of all patients by exerting influence and carrying out control on the policy of the healthcare institution.
Since 2001 neuroCare Nijmegen (formerly Brainclinics Treatment) has focused on research and treatment of depression, coercion, concentration problems and sleeping problems. The big difference with other care providers in this area is that we have integrated neuromodulation techniques (such as rTMS and neurofeedback) in our regular treatments. Through years of treatment and research experience in this field, we are seen nationally and internationally as a specialized treatment center. Clients from home and abroad know where to find us for these reasons.
We only offer treatment methods for which thorough scientific research is available and we also do a lot of research ourselves. We conduct this research in collaboration with Research Institute Brainclinics and (inter)national scientists associated with various (inter)national universities. So we know better than anyone about the state of the art behind our treatment methods. We also regularly carry out pilot projects ourselves, in which we deploy and evaluate new treatment methods or new applications of existing methods in a small setting. This is the only way to advance science and its applicability in healthcare. For example, neuroCare Nederland was the first clinical practice in Europe to apply rTMS to depression and coercion. In the meantime, we have successfully treated hundreds of people.