9728 NP Groningen, Nederland
Phone: 050 527 75 50
neuroCare Group Groningen is a small institution within mental health care (GGZ), for both generalist mental health care and (medical) specialist mental health care.
In the north of the country we have become a benchmark for the application of neuromodulation techniques (such as rTMS and neurofeedback) within the context of a psychotherapeutic approach to mental health problems.
The neuroCare Group Groningen occupies a special position among the mental health care institutions and psychology practices in the Northern Netherlands because of our vision on psychological health and the related expertise. Within our institution, a personal approach is paramount. This also applies to our treatments, which are entirely tailored to someone’s individual needs. At the same time, we are a modern, innovative and renowned institution that offers a wide range of new and proven effective treatments. For example, the institution was one of the first in the Netherlands to apply neurofeedback as a treatment method (1998). Since then, we have developed a great deal of expertise in this area, particularly with regard to ADHD and autism. Also in the field of other treatment programs such as ACT, CBASP, Mindfulness, rTMS and heart coherence training (HCT) we are pioneers. Characteristic for us and certainly compared to other small institutions, is our very wide choice of treatment options. From our care program we can use all these angles to come to a customized treatment, – simple if possible, complex if necessary – with the aim of: more self-confidence and more personal effectiveness in study, work, relationships and in the realization of personal values. In addition, you can expect us to be knowledgeable, passionate about our work and to show commitment to our clients. This is precisely why we want to be a small institution: we like short lines of communication and personal contact in which the interests of you are paramount. To support our services, the institution has a fully-fledged laboratory with advanced, high-quality neuropsychological, psycho-physiological and neurophysiological research facilities.
Until 1 September 2019, neuroCare Group Groningen will have a client stop for clients with a Specialist GGZ (SGGZ) referral.
You can register with neuroCare Groningen by means of a referral from the general practitioner, company doctor, psychiatrist, medical specialist or geriatric specialist. You can also make an appointment on your own initiative. However, a referral is compulsory if you wish to claim reimbursement from your health insurer.
To make an appointment for an intake consultation, please contact the secretariat. Registration is possible by contacting us by telephone or by sending us an e-mail. In the latter case, we advise you to avoid privicay-sensitive information as much as possible, e.g. by using only the following subject line “request for an introductory interview by 06 …………………… (your 06 number)”. If you choose to register via e-mail, we will contact you as soon as possible after receipt of your message.
During the first contact with the institution, you will be informed about the working method, treatment options, rates/reimbursements and the waiting times. At the same time, this contact will be used to gain insight into the problem(s) for which you are seeking help.
Until 1 September 2019, neuroCare Groningen will not be taking any more clients under a Specialist GGZ (SGGZ) referral.
For applications with a basic mental health care plan (BGGZ), the following applies.
The duration between registration and a first appointment (an introductory interview) is a maximum of ten working days. The information from this introductory meeting (is the reason for registration) is discussed in the team meeting. Because the team meeting is held once every fourteen days, it takes a maximum of fourteen days before you are invited for an intake interview. Once the intake interview has been completed, the data from the intake will be discussed in the team.
The team decides under the responsibility of a chief practitioner whether a treatment is appropriate and if so, what treatment and under what conditions (this of course in close consultation with you).
You will then receive an invitation to start the treatment. This is in principle within fourteen days after the intake.
So there may be some time between an application and the start of a treatment. However, carefulness is very important in this phase and may save you a lot of frustration later on about our communication with you, the course of treatment and the treatment result.
It can take up to eight weeks on average, with an occasional delay of up to ten weeks, before you are actually being treated after registering with us. In the meantime, of course, you have already had two conversations.
If you think the waiting time is too long, you can always contact us, or ask your health insurance company for a waiting list mediation. Your health insurer can support you, so that within 4 weeks of your first contact with a health care provider you will receive an intake interview, and that within 10 weeks of the intake, the treatment has started. These are the maximum acceptable waiting times that have been jointly agreed by the healthcare providers and the healthcare insurer.
Waiting times are updated monthly.
The first actual contact with you will take place during an introductory meeting. This is an informal and (for you) free meeting with the aim of informing you about the institution and about our treatment options and at the same time to gain insight into the problem or complaint for which you are looking for help. If it concerns insured care, you must be in possession of a referral letter from your general practitioner, company doctor or psychiatrist. If a request for help is in line with our treatment options, it is usually decided to make a follow-up contact. If a request for help does not match our treatment options, we will look for more appropriate help in consultation with you or you will be referred back to your referrer/general doctor.
If the introductory interview leads to a follow-up contact, an intake interview will be scheduled for you. The purpose of this interview is to carefully map out the request for help. In the case of Specialist mental healthcare, an extensive (neuro-) psychological examination is sometimes also carried out, whether or not in combination with a neurophysiological examination (QEEG).
The data collected are then discussed in our team meetings. The team will then decide on a treatment proposal that matches your request for help as closely as possible. You will then be informed in detail about this “tailor-made treatment” and what it can do for you (working method, duration, costs and frequency of contacts).
Treatment can start after you have agreed to the proposed treatment. The treatment will be carried out as agreed in the treatment plan. The course of the treatment will be recorded in your file. You have the right to inspect, copy and correct your file. As a rule, the duration of a treatment is a maximum of one year. The course of the treatment will be evaluated regularly with you. If necessary, the treatment plan will be adjusted in consultation with you.
Our centre is experienced in helping:
with the following conditions:
neuroCare Groningen performs treatments in the Basic GGZ (BGGZ) and Specialist GGZ (SGGZ). BGGZ is intended for short-term and less complex problems, SGGZ for more complex problems where longer-term and more specialised care is required.
With a referral
If you want to be treated by us and you want to be eligible for reimbursements from your health insurer, you will first need a referral. The professionals who may refer to the GGZ are: general practitioner, company doctor, medical specialist, emergency doctor, geriatric specialist and the doctor for the mentally handicapped. A psychiatrist, psychotherapist, clinical psychologist and clinical neuropsychologist may also refer to the GGZ. Your referrer estimates whether this should be a referral for Basis GGZ (BGGZ) or Specialistische GGZ (SGGZ); this must also be stated on the referral. Of course we can give you more information about this by telephone and your referrer can always consult us about this.
In 2019, neuroCare Groningen is affiliated with the following health insurance groups:
De Friesland Zorgverzekeraar (via Zilveren Kruis)
Achmea | Zilveren Kruis
Coöperatie VGZ UA
O.W.M. DSW Zorgverzerkeraar U.A.
In 2019, neuroCare Groningen did not have a contract with the following health insurance group in The Netherlands:
Centrale Zorgverzekeraars groep (CZ)
Ask the neuroCare Groningen secretariat in advance which rates and reimbursements apply to you. Even if you are insured, some forms of treatment, such as neurofeedback and rTMS (with the exception of depression), are usually not fully reimbursed. You will then have to pay a personal contribution. The secretariat can inform you about these possible additional costs.
Treatment without a referral
If you do not have a referral, you may be eligible for treatment, but the treatment will not be eligible for reimbursement from your health insurer. Treatment is then at your own expense. If you do not have a referral, you can request a quote from us for an indication of the treatment costs.
In neuroCare Groningen only neurofeedback is offered to young people with AD(H)D.
The institution has no agreement with municipalities. This means that the parent(s) will have to pay for the treatment in full.
If a child or adolescent goes into therapy, this is usually done in consultation with the parents or caregivers. If a child is younger than 12 years, the parents are closely involved in the treatment. The parents are then competent to make decisions regarding the treatment. If the age of the child is between 12 and 16 years, the legal representative (parent/guardian) gives permission for the treatment. From the age of 16, a client makes his or her own decisions. The parents will only be involved in the treatment if the young person agrees. When a young person has a mild mental disability and is not capable of will, then his parents are forced to be able to act as a legal representative and to give permission.
In principle, your referrer will be briefly informed about your diagnosis, treatment plan and the outcome of your treatment. You have the right to view the institution’s correspondence with your referrer. However, you can also indicate that you have objections to correspondence between the institution and your referrer. Under no circumstances will information be provided to third parties about your treatment until after your written permission.
Everything you tell your practitioner is confidential. He/she may not make any announcements about this to others without your written permission. Your practitioner does not have to ask you whether he/she can exchange thoughts about you with colleagues (other psychologists, psychotherapists, doctors). These care providers are also bound by an obligation of confidentiality. If you do not want your practitioner to discuss something with colleagues, you can indicate this.
A new law applies from 25 May 2018; AVG Act (General Data Protection Regulation). From that date, this law applies to the entire European Union. This new law contains stricter rules with regard to the processing of personal data. These can be read in the privacy statement of the neuroCare Group Netherlands.
Our extensive Privacy Statement can be found here.
neuroCare Groningen has an approved quality status.
With its own quality statute, the requirement of the Quality of Healthcare Institutions Quality Act is further specified in which the institution will be obliged from 1 January 2017 to provide a clear allocation of responsibilities in order to be able to offer responsible care.
The status is available for inspection at the site and can be requested from the secretariat if required.
ROMs and questionnaires
ROM stands for Routine Outcome Measurement. In fact, that is an opinion about the treatment or the effect of a treatment, measured using questionnaires. This in itself can make a very useful contribution to the success of your treatment. At the same time, this is also a requirement imposed on us by health insurers.
At the start of your treatment, possibly in the interim and at the end of your treatment, we will take a questionnaire that you can complete on your computer at home.
At the end of the treatment contact we also complete a satisfaction questionnaire, which can also be completed on the computer at home.
Where people work together, it is possible that misunderstandings will arise. Perhaps you disagree with certain things or are dissatisfied.
If you have any questions or complaints, let us know!
This creates the opportunity to find a solution together.
Moreover, as a client you have the right to make a complaint.
neuroCare Netherlands meets the requirements set by the WKKGZ (Quality, Complaints and Disputes Healthcare) Act. The purpose of this law is good care and openness about and learning from possible errors and other incidents in care. And careful handling of complaints about care provision.
Our complaints procedure can be found here.
Mental health professionals (GGZ) are required to have a reporting code. The obligation to establish a reporting code is included in the Care Institutions Quality Act. A reporting code states how to act in the event of suspicion of child abuse and domestic violence.
neuroCare Groningen strives for optimal cooperation between the institution and its referrers. These referrers are usually general practitioners and / or their POH-GGZer. In the upcoming year, the institution will invest more energy in optimal cooperation with referrers through direct contact. The institution supplies both basic GGZ and specialist GGZ. This means that a transition from basic care to specialist care and vice versa, clear and transparent, can possibly be achieved.
neuroCare Groningen is affiliated with the following groups:
As a neuroCare Group Groningen client, you can influence the policy of the organization and the quality of care that clients receive. This influence is regulated in the Employee Care Institutions Clients Participation Act and is exercised by a client council. The client council consists of (former) clients of neuroCare Group Groningen. Family members can also be members of the council. Members can join in the discussion about matters that are important to clients.
In 1996, the Employee Care Institutions Clients’ Participation Act (WMCZ) was adopted. This law prescribes that every care institution should have its own client council and that this council has a right of advice on certain policy matters.
What does a client council do?
A client council in a care institution takes care of the interests of patients (clients).
The client council is a serious discussion partner of the directors and / or management and represents the interests of all patients by exercising influence and checking the policy of the care institution.
To be able to properly perform your duties as a client council, the Employee Participation Act (WMCZ) assigns special rights to a client council. For example, the WMCZ has a survey, information and advice right.
This means that directors and management are obliged to timely inform the client council about certain subjects, for example about planned reorganisations or about financial matters.
They are also obliged to provide requested information and to ask the client council for advice or approval on specific subjects.
In the event of reorganisations, directors / management must ask the client council for advice. The directors / management must first consult with the client council about the plan before it can be implemented.
If the client council has objections to the proposed plan (because it is unreasonable) then directors and management must change the plan so that the client council can agree with it.
Increased advisory rights
On other subjects, such as the introduction of a new complaints procedure or an adjusted regulation in the field of care, the client council has a reinforced advisory right.
This means that the management may not implement the plans without the consent of the client council.
In certain cases and situations, the client council has no or very little influence. The client council does have advisory rights regarding the consequences on the quality of care due to changes in the organization.
The client council and treatment agreements
Finally, it is important to know that the client council has no influence on the agreements made in the context of the treatment itself.
These agreements are made by the practitioners and the patients themselves.
The client council meets four times a year, and it also meets at least twice a year with the management of Brain Dynamics Groningen. The meetings are public, so you can attend the meeting as an audience member (non-member of the council).
The client council was established on 1 May 2013. We are currently recruiting members for this client council. The goal is to come to a council of 3 members. At the moment there is room for 2 new members. Hereby we would like to point out to our (former) clients the vacancies in the client council.
For more information you can contact Mr. Ben Reitsma through the secretariat.
With your questions or remarks about the organization you can go to the e-mail address of the client council: email@example.com