You can register with neuroCare Hengelo by means of a referral from the general practitioner, company doctor, psychiatrist, psychotherapist, clinical (neuro)psychologist, medical specialist or geriatric specialist. For adult clients, a referral is mandatory if you want to claim a reimbursement from your health insurance company. You can also make an appointment on your own initiative, but the costs will be for your own account. In the case of children/young people under the age of 18, a referral from the general practitioner is also required in order to be eligible for reimbursement from the municipality in which the child resides. Children/young people up to the age of 18 can also be referred directly from the municipality.
To make an appointment for an intake interview, please contact the secretariat.
Registration is possible by contacting us by telephone (074 2504669) or by sending an e-mail ([email protected]).
If you choose to register by e-mail, we will contact you as soon as possible after receipt of your message.
During the first contact with the practice you will be informed about the working method, treatment options, rates/fees and the waiting times. At the same time, this contact will be used to gain insight into the problem or complaints for which you are seeking help.
||Basic GGZ||Specialist GGZ|
|Intake waiting times||12 weeks||12 weeks|
|Treatment waiting times||2 weeks||2 weeks|
Waiting times are updated monthly (status 07/10/2020).
We will do everything we can to help you as soon as possible. The registration waiting time is the waiting time between the moment you contact us for an intake and the day that the intake actually takes place. The treatment waiting time is the waiting time between the intake and the start of the treatment. The waiting time does not depend on the diagnosis and does not differ per health insurance company.
As soon as the secretariat contacts you to schedule an intake, our working method, including a statement of approval, will be sent to you so that you can go through it at home. You will take these documents with you as soon as you have your first interview with us (intake interview).
Your practitioner is obliged to keep a file about the examination and the course of the therapy. A good report is part of a professional approach. You are allowed to view your file at any time. You may also add your own statement to your file. Finally, you have the right to have your file or parts of it destroyed. The practitioner is obliged to keep your file carefully for fifteen years after the treatment has been completed.
At our clinic we treat:
with complaints such as:
Please contact the neuroCare clinic of your choice to get more information about our current fees and charges.
When a child or adolescent goes into therapy, this is usually done in consultation with the parents or caregivers. If a child is less than 12 years old, the parents are closely involved in the treatment. The parents then have the authority to make decisions regarding the treatment. If the age of the child is between 12 and 16 years, the legal representative (parent/guardian) gives permission for the treatment. From the age of 16, a client makes his or her own decisions. The parents will only be involved in the treatment if the young person agrees. When a young person has a mild mental disability and is not capable of will, then a parent would then be required to act as a legal representative and to give permission.
In principle, your referrer will be briefly informed after the intake and after your treatment. You are entitled to inspect the institution’s correspondence with your referrer. However, you can also indicate that you have objections to correspondence between the institution and your referrer. If a request for information from third parties about your situation is addressed to us, your permission is always required and the content of the correspondence will be discussed with you.
Everything you tell your practitioner is confidential. He/she is not allowed to make any announcements about this to others without your written permission. Your practitioner does not need to ask you if he/she can exchange views about you with colleagues (other psychologists, psychotherapists, doctors). These care providers are also bound by a duty of confidentiality. If you do not want your practitioner to discuss something with colleagues, you can indicate this.
As of 25 May 2018, a new law is applicable: the AVG Act (General Data Protection Ordinance). As of that date, this law applies to the entire European Union. This new law contains stricter rules with regard to the processing of personal data. These can be read in the privacy statement of the neuroCare Group Hengelo, which can be found here, and the privacy regulations of the neuroCare Group Hengelo, which can be found in the handbook in the waiting room.
You can download our detailed Privacy Statement here.
neuroCare Hengelo keeps all client data anonymous in order to investigate the effectiveness of the treatments. During the treatment, we monitor whether the symptoms identified at the start of the treatment diminish in the course of the treatment.
neuroCare Hengelo has an approved quality status. The statute is available for inspection at the location and can be requested from the secretariat if necessary.
Where people work together, misunderstandings may arise. If you are not satisfied with the care you are offered, with the way in which you are treated by the employees or with the financial settlement of your treatment, you should first discuss this with your practitioner or another representative (regiebehandelaar) of the institution. If you cannot reach an agreement with them, you can talk to the quality coordinator (director) of our institution. If you really cannot find a solution together, you can submit a complaint to the independent complaints officer / complaints committee.
neuroCare Nederland meets the requirements of the WKKGZ (Wet Kwaliteit, Klachten en Geschillen Zorg). The aim of this act is good care and openness about and learning from any errors and other incidents in healthcare and careful handling of complaints about the provision of care.
If you have any questions or complaints, please let us know.
We can work on a solution together.
Professionals in the mental health care sector (GGZ) are required to have a reporting code. The obligation to establish a reporting code is included in the Care Institutions Quality Act. A reporting code states how to act in case of suspicion of child abuse and domestic violence.
neuroCare Hengelo strives for optimal cooperation between the practice and its referrers. These referrers are usually general practitioners, their POH-GGZ (practice assistant), (independent) psychiatrists, psychotherapists, psychologists, general hospitals and other mental health care institutions. In the case of young people under the age of 18, a direct referral from the municipality may also be issued.
Employees of the neuroCare Hengelo are affiliated with a.o:
NeuroCare Hengelo is also a recognised practical training institution for the Healthcare Psychology (GZ) programme and for the Psychotherapist (BIG) programme.
As a client of neuroCare Hengelo you can influence the policy of the organisation and the quality of the care that clients receive. This influence is regulated in the Employee Participation of Clients in Care Institutions Act and is exercised by a client council. The client council consists of (former) clients of neuroCare Hengelo. Family members (parents of children) can also be members of the council. Members of the council can discuss matters that are important to clients.
The Employee Participation of Clients in Care Institutions Act (WMCZ) was adopted in 1996. This Act stipulates that each healthcare institution must have its own client council and that this council has a right to give advice on certain policy matters.
What does the consumer council do?
The aim of the consumer council is to look after the common interests of the clients within the framework of the objectives of the neuroCare Group Hengelo.
The client council promotes, to the extent possible, the participation, participation and representation of clients’ interests, so that clients are involved as much as possible in the course of events in their own treatment or counselling environment within the institution.
In order for a consumer council to be able to perform its tasks properly, the Employee Participation Act (WMCZ) grants special rights to a client council. For example, the WMCZ has a survey, information and advisory law.
This means that directors and management are obliged to inform the client council in good time about certain subjects, such as planned reorganisations or financial matters. They are also obliged to provide requested information and to ask the client council for advice or consent on certain subjects.
In the event of reorganisations, directors/directorates must ask the client council for advice. The directors/directorates must first consult with the client council about the plan before it can be implemented. If the client council has objections to the proposed plan (because it is unreasonable) then directors and management must amend the plan in such a way that the client council can agree to it.
Enhanced right of advice
On other subjects, such as the introduction of a new complaints procedure or a modified regulation in the field of healthcare, the client council has a stricter right of advice. This means that the management may not introduce the plans without the approval of the client council. In certain cases and situations, the client council has little or no influence. However, the client council does have the right to give advice on the consequences for the quality of care as a result of changes in the organisation.
The consumer council and treatment agreements
Finally, it is important to note that the consumer council has no influence on the agreements made within the framework of the treatment itself. These agreements are made by the practitioners and the clients themselves.
The consumer council meets a number of times a year, in addition to which it meets twice a year with the management of neuroCare Hengelo. The meetings are public, so you can attend the meeting as a listener (non-member of the board).
The consumer council of neuroCare Hengelo was founded in the autumn of 2014. Currently, the client council consists of five members. Four members represent adult clients and one member represents children up to the age of 18.
For more information, please contact Mr Johan Fekkes via the secretariat. If you have any questions or remarks about the organisation, please contact the e-mail address of the chairman of the client council: [email protected]
The next client council meeting will take place on Tuesday 23 April at 14.00 hours.
Since 2005 neuroCare Hengelo (formerly Brain Dynamics Hengelo) has been working together with the head office neuroCare Nijmegen (formerly Brainclinics Treatment), which since 2001 has focused on research and treatment of depression, coercion, concentration problems and sleeping problems. The big difference with other care providers in this field is that neuroCare Hengelo has integrated neuromodulation techniques (such as rTMS and neurofeedback) in its regular treatments. Through the combination of regular psychotherapeutic treatment and neuromodulation techniques, many clients know where to find our institution.
We only offer treatment methods for which thorough scientific research is available and our head office neuroCare Nijmegen does a lot of research itself. They conduct this research in collaboration with Research Institute Brainclinics and (inter)national scientists from various (inter)national universities. So we know better than anyone about the state of the art behind our treatment methods. We also regularly carry out pilot projects ourselves, in which we deploy and evaluate new treatment methods or new applications of existing methods in a small setting. This is the only way to advance science and its applicability in healthcare. For example, neuroCare Nederland was the first clinical practice in Europe to apply rTMS to depression and coercion. In the meantime, we have successfully treated hundreds of people.