You can become a client of the neuroCare Centre in Nijmegen by means of a referral from the general practitioner, company doctor, psychiatrist, psychotherapist, clinical (neuro)psychologist, medical specialist or geriatric specialist. You can also make an appointment on your own initiative. A referral is needed if you wish to claim reimbursement from your health insurer.
To make an appointment for an intake interview, please contact the secretariat of the branch where you want to be treated.
Registration is possible by contacting us by telephone or by sending us an e-mail.
If you choose to register by e-mail, we will contact you as soon as possible after receiving your message.
During the first contact with the practice you will be informed about the working method, treatment options, rates/fees and the waiting times. At the same time, this contact will be used to gain insight into the problem or complaints for which you are seeking help.
||Basic GGZ||Specialist GGZ|
|Intake wait time||5 weeks||5 weeks|
|Treatment wait time||4 weeks||4 weeks|
Waiting times are updated monthly (status 03/12/2019).
We will do everything we can to help you as soon as possible. The registration waiting time is the waiting time between the moment you contact us for an intake and the day that the intake actually takes place. The treatment waiting time is the waiting time between the intake and the start of the treatment. The waiting time does not depend on the diagnosis and does not differ per health insurance company.
We use personalized diagnostics to ensure the most effective treatment possible. You can learn more about our assessment and treatment approach here.
Your practitioner is obliged to keep a file about the examination and the course of the therapy. Good reporting is part of a professional approach. You are allowed to consult your file at any time. You may also add your own statement to your file. Finally, you have the right to have your file or parts of it destroyed. The practitioner is obliged to keep your file carefully for fifteen years after the treatment has been completed.
At our Nijmegen clinic we treat:
with the following indications:
Below you will find our rates and reimbursements for Basic and Specialist GGZ (BGGZ and SGGZ) that apply from 1 January 2019 up to and including 31 December 2019 (Dutch health insurances).
The rates and fees are subject to constant change, so we are entitled to make an annual or interim correction.
neuroCare Nederland carries out treatments in the Basic GGZ (BGGZ) and Specialist GGZ (SGGZ). BGGZ is intended for short-term and less complex problems, SGGZ for more complex problems where longer-term and more specialised care is required.
If you want to be treated by us and you want to be eligible for reimbursements from your health insurer, you will first need a referral. The professionals who may refer to the GGZ are: general practitioner, company doctor, medical specialist, emergency doctor, geriatric specialist and the doctor for the mentally handicapped. A psychiatrist, psychotherapist, clinical psychologist and clinical neuropsychologist may also refer to the GGZ. Your referrer estimates whether this should be a referral for Basis GGZ (BGGZ) or Specialistische GGZ (SGGZ); this must also be stated on the referral. Of course we can give you more information about this by telephone and your referrer can always consult us about this. The referral letter must be in our possession
Without a referral
If you do not have a referral, you may be eligible for treatment, but the treatment will not be eligible for reimbursement from your health insurer. Treatment is then at your own expense. If you do not have a referral, you can request a quote from us for an indication of the treatment costs.
It is important for you to know that your health insurer does not automatically allow you to be treated in two or more places at the same time for the same diagnosis. For example, if you follow a psychotherapeutic course at another practice/institution at the same time. If this is a problem for you, it is wise to contact your health insurer first. An exception to this may be if you are being treated by a psychiatrist who will prescribe medication for you. In this case, the health insurer does allow you to be treated for the same diagnosis by both the psychiatrist and the neuroCare Group. In case of doubt, we always advise you to consult your health insurance company first.
At neuroCare, protocol treatments which require cognitive behavioural therapy, other short-term psychological assistance, EMDR (if short-term) and sleep advisory programmes generally fall under BGGZ. If you have a referral for BGGZ, this means that a maximum number of minutes to be spent has been set, which qualifies for reimbursement from the health insurer. Ask your health care insurer about this.
There are two possibilities:
If you have taken out a pure reimbursement policy (100% free choice of care), the treatment will be 100% reimbursed. Your health care insurer can indicate whether this is the case (we advise you to contact your health care insurer in advance and ask whether this is indeed the case on the basis of your policy). It is important to inform your health insurer that neuroCare Nijmegen, Eindhoven and The Hague do not have any contracts with health insurers. Any remaining annual excess will be settled with you at the end of the process.
If there is a different type of policy, you must factor in that you may also have to pay a personal contribution for the part of the treatment that your health insurer does not pay out. You will receive an invoice from us at the end of the treatment process for this remaining personal contribution. Our advice is to ask your health insurer what percentage they will reimburse. Depending on your policy, this will be between 60% and 100%. You are ultimately responsible for the payment of the treatment at all times. However, it is possible to pay a monthly advance on this personal contribution so that you will not receive a large final invoice at the end of the process. If you need it, please report it to the secretariat.
Longer-term treatment of (multi)complex problems falls under SGGZ care. rTMS and neurofeedback treatments also fall under this category.
To make it possible for the neuroCare centre to be able to claim invoices directly from the health insurer, in some cases (depending on your health insurer) you may have to fill in and sign a ‘deed of assignment’.
We are registered with the BIG , should your insurer request it. We have no contracts with health insurance companies.
For all other indications, such as rTMS for the treatmetn of OCD (obsessive compulsive problems), the following provisions apply:
An rTMS or neurofeedback consultation is divided into a psychotherapy component and a neurofeedback or rTMS component.
If you have taken out a full reimbursement policy (100% free choice of care), the treatment will be 100% reimbursed. Your health care insurer can indicate whether this is the case (we advise you to contact your health care insurer in advance and ask whether this is indeed the case on the basis of your policy). It is important to inform your health insurer that neuroCare Nijmegen, Eindhoven and The Hague do not have any contracts with health insurers. Any remaining annual excess will be settled with you at the end of the process.
If there is a different type of policy, you must take into account that, in addition to the deductible, you will also have to pay a personal contribution for the part of the treatment that your health insurer does not pay out. You will receive an invoice from us at the end of the treatment process for this remaining personal contribution. Our advice is to ask your health insurer what percentage they will reimburse. Depending on your policy, this will be between 60% and 100%. You are ultimately responsible for the payment of the treatment at all times. However, it is possible to pay a monthly advance on this personal contribution so that you will not receive a large final invoice at the end of the process. If you need it, please report it to the secretariat.
If you wish to come to us for treatment for therapy-resistant depression and you have a SGGZ referral from your general practitioner, then the treatment is fully eligible for reimbursement by your health insurance if you have taken out a pure reimbursement policy (100% free choice of care). Your health insurer can indicate whether this is the case. We do not have any contracts with insurers. Any remaining annual excess will be settled with you.
An rTMS or neurofeedback consultation can be divided into a psychotherapy part and a neurofeedback or rTMS part.
You are ultimately responsible for the payment of the treatment at all times. Care that is not reimbursed by the health insurer may be eligible for inclusion as ‘healthcare costs’ in your income tax, but it is possible to pay a monthly advance on this personal contribution so that you will not receive a large final invoice at the end of the process. If you need it, please report it to the secretariat.
The reimbursement of psychological care for your child (up to the age of 18) is the responsibility of the municipality instead of the health insurance. If you have a direct referral from your general practitioner to the neuroCare Group, care, including neurofeedback for children, can be reimbursed by your municipality.
Within the framework of Youth Care, neuroCare Nederland has a contract with the region of Central Gelderland. The Central Gelderland region includes the municipalities: Arnhem, Doesburg, Duiven, Lingewaard, Overbetuwe, Renkum, Rheden, Rijnwaarden, Rozendaal, Wageningen, Westervoort and Zevenaar. The contract referred to above means that the treatment processes for clients under the age of 18 will be reimbursed by the municipalities concerned.
With the referral letter BGGZ or SGGZ (applicable to all neurofeedback processes) that you have received from your general practitioner for your son or daughter, you can submit this to the neuroCare centre. We will then submit a request to the relevant municipality for approval of the treatment process. The municipality will process the request and will, among other things, carry out a residence check. In general, the allocation will be clear within a few weeks.
If you do not live in the Central Gelderland region, you will need to have a decision (approval) from your municipality in addition to the referral. If desired, we can draw up a treatment offer that you can submit to your municipality for the purpose of granting this decision. If you have a decision from the municipality, this will state the amount of care that your municipality will pay for your child and any other conditions/points for attention. These may vary from one municipality to another. It is therefore important to discuss the decision with us prior to the treatment process.
Some insurers, including VGZ, OVGZ and VVAA, still have a reimbursement for neurofeedback for children up to the age of 18 in their supplementary (family) policy. Ask your insurance company if this also applies to you. This reimbursement is in addition to any reimbursement from the municipality and can only be submitted at the end of the treatment process. If you wish, you will receive a ‘summary note’ from us at the end of the treatment process, which you can submit yourself.
If you do not have a referral or disposal, your child can come to treatment, but the treatment (diagnostics, psychotherapy and possibly neurofeedback) will be at your own expense. Costs that are not reimbursed by the health care insurer may be deducted from your tax return (health care costs are deducted).
If you do not have a referral or disposal, you can request a quote from us for the treatment costs.
When a child or adolescent goes into therapy, this is usually done in consultation with the parents or caregivers. If a child is less than 12 years old, the parents are closely involved in the treatment. The parents then have the authority to make decisions regarding the treatment. If the age of the child is between 12 and 16 years, the legal representative (parent/guardian) gives permission for the treatment. From the age of 16, a client makes his or her own decisions. The parents will only be involved in the treatment if the young person agrees. When a young person has a mild mental disability and is not capable of will, then his parents are forced to be able to act as a legal representative and to give permission.
In principle, your referrer will be briefly informed after the intake and after your treatment. You have the right to inspect the correspondence of the practice with your referrer. However, you can also indicate that you have objections to correspondence between the institution and your referrer. Under no circumstances will information about your treatment be provided to third parties without your written permission.
Everything you tell your practitioner is confidential. He/she is not allowed to make any announcements about this to others without your written permission. Your practitioner does not need to ask you if he/she can exchange views about you with colleagues (other psychologists, psychotherapists, doctors). These care providers are also bound by a duty of confidentiality. If you do not want your practitioner to discuss something with colleagues, you can indicate this.
As of 25 May 2018, a new law is applicable: the AVG Act (General Data Protection Ordinance). As of that date, this law applies to the entire European Union. This new law contains stricter rules with regard to the processing of personal data. These can be read in the privacy statement of the neuroCare Group Netherlands.
You can read our detailed privacy statement here.
The neuroCare Group stores all client data anonymously in order to conduct research into the effectiveness of the treatments. During the treatment, we monitor whether the complaints identified at the start of the treatment diminish in the course of the treatment.
neuroCare Nijmegen has an approved quality status. The statute is available for inspection at the clinic and can be requested from the secretariat if necessary.
Where people work together it is possible that misunderstandings arise. Maybe you disagree with certain things or are dissatisfied. For example, about the treatment you receive, the treatment by one of the employees or about the invoice you have received. If you cannot find a solution with the employee in question, you can always contact the director first. If this does not solve the situation for you, you can contact the NIP (Netherlands Institute of Psychologists).
If you have any questions or complaints, please let us know!
This creates the chance to find a solution together.
Moreover, as a client you have the right to file a complaint.
neuroCare Nederland meets the requirements of the WKKGZ Act (Wet Kwaliteit, Klachten en Geschillen Zorg). The purpose of this law is good care and openness about and learning from possible errors and other incidents in healthcare. And a careful handling of complaints about the provision of care.
Professionals in the mental health care sector (GGZ) are required to have a reporting code. The obligation to establish a reporting code is included in the Care Institutions Quality Act. A reporting code states how to act in case of suspicion of child abuse and domestic violence.
neuroCare Nederland strives for optimal cooperation between the practice and its referrers. These referrers are usually general practitioners, their POH-GGZ-er (practice support), (independent) psychiatrists, psychologists, general hospitals and other mental health care institutions.
neuroCare in The Netherlands is affiliated with the following groups:
In addition, neuroCare Nederland is a recognised practical training institution for the Healthcare Psychology course (GZ) and for the Psychotherapist course.
As a client of neuroCare Nederland, you can influence the policy of the organisation and the quality of the care that clients receive. This influence is regulated in the Employee Participation of Clients in Care Institutions Act and is exercised by a client council. The client council consists of (former) clients of neuroCare Nederland. Family members can also be members of the council. Members of the board can discuss matters that are important to clients.
The Employee Participation of Clients in Care Institutions Act (WMCZ) was adopted in 1996. This Act stipulates that each healthcare institution must have its own client council and that this council has a right to give advice on certain policy matters.
What does the conusmer council do?
A consumer council in a healthcare institution stands up for the interests of clients.
The consumer council is a serious interlocutor of the administrators and/or management and represents the interests of all patients by exerting influence and carrying out control on the policy of the healthcare institution.
Since 2001 neuroCare Nijmegen (formerly Brainclinics Treatment) has focused on research and treatment of depression, coercion, concentration problems and sleeping problems. The big difference with other care providers in this area is that we have integrated neuromodulation techniques (such as rTMS and neurofeedback) in our regular treatments. Through years of treatment and research experience in this field, we are seen nationally and internationally as a specialized treatment center. Clients from home and abroad know where to find us for these reasons.
We only offer treatment methods for which thorough scientific research is available and we also do a lot of research ourselves. We conduct this research in collaboration with Research Institute Brainclinics and (inter)national scientists associated with various (inter)national universities. So we know better than anyone about the state of the art behind our treatment methods. We also regularly carry out pilot projects ourselves, in which we deploy and evaluate new treatment methods or new applications of existing methods in a small setting. This is the only way to advance science and its applicability in healthcare. For example, neuroCare Nederland was the first clinical practice in Europe to apply rTMS to depression and coercion. In the meantime, we have successfully treated hundreds of people.